Terms & Conditions
Welcome to Moore Large and Company Limited’s (Moore Large’s) Terms and Conditions.
Moore Large and Company Limited is a Private Limited Company registered in England and Wales at Grampian Buildings, Sinfin Lane Industrial Estate, Sinfin Lane, Derby, DE24 9GL. Registration Number 01163012, VAT Number 746 2925 12 that operates and sells goods on this Website.
These Terms and Conditions apply to all persons who access this website. If you access the Website, and/or place an order for goods, you agree to be bound by these Terms and Conditions. Please read carefully before accessing and/or ordering any goods from the Website and be aware they are subject to change at any time. You should print a copy of these Terms and Conditions for future reference and contact customer services (firstname.lastname@example.org) if you have any queries.
In these Conditions, the following definitions shall apply:
‘We’, ‘Us’, ‘Our’:
Moore Large and Company Limited
• Bicycle Mechanic:
a professional specialist assembler and/or repairer of pedal cycles who provides this service directly to consumers.
The Terms and Conditions set out in this document as amended from time to time.
The contract between us and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
The person who purchases the Goods from us.
The goods (or any part of them) set out in the Order.
The Customer’s order for the Goods submitted by the Customer via the Website.
means the website accessible at www.formebikes.co.uk
The Order you place via the Website constitutes an offer to purchase the Goods in accordance with these Conditions. You are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing.
The Order shall only be deemed accepted by us when you have paid for the Goods, monies have been received by us and the Goods have been despatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been despatched. The Contract between us is formed when we send you this.
All Orders placed via the Website are subject to stock availability and to the validation checks described below. In the unlikely event that you are able to place an Order for an item that is not available from stock, we will contact you as soon as possible. In these circumstances you will be refunded in full.
Goods are as described on the Website. However, we reserve the right to make any reasonable and necessary amendments to the product description as may be required from time to time.
Images of the Goods on the Website are for illustrative purposes only. Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.
All weights and sizes are supplied as a guide only and are approximate.
Any buyer’s guides and all other advice articles on our website have been produced by us to help you in your purchasing decisions and to give guidance. They are provided for general information only. If you are in any doubt, you should seek help from an appropriate professional. We accept no liability for any loss, damage or injury arising as a result of the advice contained on our Website.
In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your purchase will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.
The price of the Goods is the price set out on the Website at the time you submit your Order.
The price of goods to be delivered to destinations within the European Union are inclusive of all applicable VAT and/or sales taxes.
The price of goods to be delivered to destinations outside the European Union are exclusive of all applicable VAT and/or sales taxes. You may be required to pay import duties, levies, taxes and/or a customs entry fee prior to, or on delivery of the goods. Customers are advised to check these details before placing an order and under no circumstances will we pay these costs on a customer’s behalf.
The prices shown are only applicable to purchases made via the Website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time by an Authorised Dealer. We are under no obligation to honour any Authorised Dealer price or promotion that differs from those online. Similarly, Authorised Dealers are under no obligation to honour any online price or promotion that differs from the in-store price.
Special offers and promotions advertised in the press or other media may be excluded from the Website unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via our social media channels.
Unless expressly stated to the contrary, offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket.
Payment and Finance Information
We accept payment by most major credit or debit cards and online payment systems. We regret that we are unable to accept payment online by cheque, cash, purchase orders or any other form of payment. Please ensure that the expiry date of your chosen card is after the anticipated despatch date of your Order. Payment will be debited from your account just before the despatch of your Goods, and if your payment card has expired, we will be unable to take payment and fulfil your Order.
We are not liable for any bank charges that may be incurred by the Customer if sufficient funds are not available at the time when payment is taken.
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Delivery of Goods
- Following order confirmation, your order items will be delivered within 3-5 working days.
- The goods can’t be shipped to an alternate shipping address.
- Any available tracking information will be provided to the specified email address/li>
We can only offer delivery to validated postal addresses. Unfortunately, we are unable to offer a delivery service to PO and BFPO addresses.
When you add products to your shopping cart and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process. Any dates that may be quoted for delivery are approximate only and we cannot be held liable for any costs incurred if delivery is delayed. We shall have no liability for any delay in delivery of the Goods, or our failure to deliver the Goods, where the delay or failure is caused by an event outside our control. Delivery of an Order shall be completed when we deliver the Goods to the address notified to us by the Customer.
Risk in the Goods will pass to you when we have delivered the Goods to you.
Title in the Goods will pass to you when we have received payment for the Goods in full.
Once you have placed your order you will be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.
Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. For UK bicycle deliveries, we may also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier’s website where you can see the progress of your delivery.
Refunds and Returns
We can only accept returns by prior arrangement and by post. In the first instance, you should contact our customer service department.
Once a return reference has been provided by our team, print out and attach the Returns Form to your delivery and send it to the address provided.
Please ensure returns are securely packaged as we will not be held responsible for any damage during posting.
Please keep your proof of postage until we have confirmed your refund has been processed.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
Our returns policy does not affect your statutory rights.
Cooling Off period
If you change your mind about an item, we will refund or exchange your order for a full 14 days after delivery. You will be responsible for the costs of postage and we recommend using a trackable service and obtaining proof of postage.
The returned goods need not be in their original packaging but they must be in a sellable condition.
The cancellation right does not apply in the case of the following which may only be returned if they are faulty:
(a) Goods which have been used beyond the level necessary to determine that they are not as expected
(b) personalised, customised and made-to-order goods;
Your legal right to cancel a Contract starts from the date of the Despatch Confirmation (the date on which we e-mail you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then ends on the 14th day after you receive the ordered goods. Due to the speed of our ordering process, we may not always be able to cancel your Order before despatch. If you exercise your right to cancel prior to you receiving the Goods, we will attempt to stop the goods in transit, however if this is not possible and the Goods are delivered, you will be able to return your Goods in line with your rights outlined above.
If you cancel your Contract with us, we will refund any delivery costs you have paid.
We will refund the price you paid for the Goods with the following caveats:
1. we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you or your agent handling them in a way which would not be permitted in a shop.
2. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will make any refunds due to you as soon as possible and in any event within 14 days of us having possession of the goods.
Moore Large will not accept responsibility for problems caused by incorrectly assembled or adjusted goods.
If your order is found to be faulty (not as described, not fit for purpose or not of satisfactory quality) within 30 days from the date that you received it, then you are entitled to request a full refund of the faulty product. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund.
If you return goods claiming they are defective or not as described, we will examine the returned goods and will notify you of any refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If you have returned the Goods to us because they are faulty or not as described, we will refund the price of the Goods in full, together with any applicable reasonable delivery charges.
Complaints and Queries
If you are not happy with any aspect of our online service, discover a fault with our Website, or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to help you.
If we have exhausted our internal complaints handling procedure and we inform you in writing that we cannot settle your complaint, you may refer your complaint to an Alternative Dispute Resolution (“ADR”) provider. We are not obliged to participate in ADR. However, a list of certified providers can be found at www.tradingstandards.uk Alternatively, you may refer the complaint to the EU Commission’s Online Dispute Resolution (ODR) Platform at www.odreurope.com
All our goods are supplied with a limited lifetime warranty against defects in materials or craftsmanship. This limited lifetime warranty should not be taken to suggest or imply that your product cannot be broken or that it will last forever. It does however mean that with due care and correct use, your product is covered against defects in assembly, materials and workmanship. Goods sold through this website must be assembled and checked by a professional cycle mechanic to validate this warranty and ensure the best possible performance, longevity and safe use of your product.This warranty applies only to the original owner of the product and is not transferable to subsequent owners. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. This warranty is made void in its entirety by any modification. This warranty is expressly limited to the repair or replacement of a defective good, and said repair or replacement is at the sole discretion of Moore Large & Co. Ltd. No other remedy is available under this warranty.The instructions for use, maintenance and cleaning of your product as set out in any supplied owner’s manual must be followed and all usual precautions to protect your product from the elements must be taken at all times. Normal wear, tear and damage is excluded from this warranty. This warranty will not apply to products which have been improperly assembled; or modified; or have had incompatible parts or accessories fitted.
Moore Large & Co. Ltd. declines all responsibility for damages to people, animals or objects due to the use of this product.
This warranty does not cover:
- Normal wear and tear including the results of Fatigue. Fatigue damage is a symptom of a product being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her bicycle including all accessories and adornments before each use.
- Assembly by non-authorized personnel;
- Improper follow-up maintenance;
- Installation of components, parts, or accessories not originally intended for or compatible with the frameset or bicycle;
- Damage or failure due to accident, misuse, abuse or neglect (including jumping, trick riding, racing or any other non-standard use;
- Labour charges for part replacement or fitting;
- Postage and packing costs.
- Incidental or consequential damages suffered.
If you find your product has been supplied with, or developed, a defect in the materials used or craftsmanship involved in assembly, you should, in the first instance contact our customer service department. They will provide a returns reference for the return and subsequent inspection of your good.
Once a return reference has been provided by our team, print out and attach the Returns Form to your delivery and send it to the address provided.
Please ensure returns are securely packaged as we will not be held responsible for any damage during posting. Please keep your proof of postage until your claim has been concluded.
Once your item has been inspected in our technical workshop, our customer service department will contact you to discuss the findings and appropriate outcomes.
If a refund, replacement, repair or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
This warranty does not affect your statutory rights.
We may amend these Conditions from time to time. Each time you order Goods from us, the Conditions in force at the time of your Order apply to the Contract between you and us.
Other Important Terms
This Contract is between you and us. No other person shall have any rights to enforce any of its terms. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions.
You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing.
Each of the clauses of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms and Conditions shall be subject to the laws of England and the courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these Terms and Conditions including orders for goods.
You agree that the courts of England and Wales will have non-exclusive jurisdiction.
By email: email@example.com
By telephone: +44 (0)1332 274242
By post: Customer Service
Sinfin Lane Industrial Estate,
Derby, DE24 9GL